Refund policy

Return & Refund Policy

 

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging

  • Proof of purchase (order number or receipt) is required

Due to hygiene and safety reasons, used or worn headphones cannot be returned unless they are defective.

2. Non-Returnable Items

  • Used or damaged products (not caused by a defect)

  • Items returned after 14 days

  • Products damaged due to misuse, improper handling, or normal wear and tear

3. Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 48 hours of delivery at hello@airsounds.shop with:

  • Your order number

  • Clear photos or videos showing the issue

We will offer a replacement or refund at no additional cost.

4. Refunds

Once your return is received and inspected:

  • You will be notified by email

  • Approved refunds will be processed to your original payment method

  • Refunds typically take 5–10 business days to appear, depending on your bank or payment provider

Shipping fees are non-refundable, unless the return is due to a defect or our error.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective

  • As we operate with third-party suppliers, return addresses may vary

  • Please contact us before returning any item to receive instructions

6. Order Cancellations

  • Orders can be canceled within 12 hours of purchase

  • Once an order is processed or shipped, it cannot be canceled

7. Contact Us

If you have any questions about our Return & Refund Policy, contact us